Privacy Policy:


1. Introduction

Welcome to Kortex Services ("Company," "we," "our," or "us").

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website:

https://www.kortex.services

By using our website or services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

Full name

Email address

Phone number

Business name

Billing and payment information

Any information submitted through contact forms

B. Automatically Collected Information

IP address

Browser type

Device type

Pages visited

Time spent on pages

Referring website

Cookies and tracking technologies

C. Communication Data

If you opt in to receive SMS or email communications, we may collect:

Phone number

Message interaction data

Delivery confirmations

Email engagement metrics

3. How We Use Your Information

We use the information we collect to:

Provide Google Review automation services

Provide database reactivation services

Deliver AI-based SMS and communication services

Respond to inquiries

Process payments

Improve our website and services

Send service updates and marketing communications

Comply with legal obligations

4. Legal Basis for Processing (For EU/EEA Users)

If you are located in the European Economic Area (EEA), we process your personal data based on:

Your consent

Performance of a contract

Legal compliance

Legitimate business interests

5. SMS & Marketing Communications

By providing your phone number and opting in, you consent to receive:

Service-related SMS messages

Marketing messages

Appointment reminders

Follow-up communications

You may opt out at any time by replying STOP to any message.

Message and data rates may apply.

We comply with:

The Telephone Consumer Protection Act (TCPA)

A2P 10DLC regulations

CTIA messaging guidelines

We do not sell or share phone numbers for third-party marketing purposes.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Analyze website traffic

Improve user experience

Deliver targeted advertisements

You may disable cookies through your browser settings.

We may use third-party services including:

Google Analytics

Meta (Facebook) Pixel

CRM platforms such as GoHighLevel

7. Sharing of Information

We do not sell personal information.

We may share information with trusted third-party service providers including:

Payment processors

CRM and automation platforms

SMS and email delivery providers

Analytics providers

Legal authorities if required by law

All third parties are contractually obligated to safeguard your information.

8. Data Retention

We retain personal information only as long as necessary to:

Fulfill the purposes outlined in this policy

Comply with legal obligations

Resolve disputes

Enforce agreements

9. Your Privacy Rights (U.S. State Laws)

Depending on your state of residence (including California under the CPRA), you may have the right to:

Request access to your personal data

Request deletion of your data

Correct inaccurate data

Opt out of data sharing

Limit use of sensitive personal information

To exercise your rights, contact us at:
📧 [[email protected]]

We will respond within the time required by applicable law.

10. GDPR Rights (EU Residents)

If you are located in the EU/EEA, you have the right to:

Access your personal data

Correct inaccurate data

Request deletion

Restrict or object to processing

Request data portability

To exercise your rights, contact:
📧 [[email protected]]

11. Data Security

We implement appropriate technical and organizational security measures to protect your personal information.

However, no system is completely secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date.

15. Contact Us

If you have questions regarding this Privacy Policy, please contact:

Kortex Services
📧 Email: [[email protected]]
🌐 Website: https://www.kortex.services

Additional:

SMS & Mobile Messaging Policy

We may collect your name, phone number, email address, and other information you voluntarily provide when submitting forms on our website.

How We Use Your Information
We use your information to:

Provide services

Respond to inquiries

Send appointment reminders

Send review requests

Send follow-up messages

Improve customer experience

SMS Opt-In & Consent
By providing your phone number and opting in via our forms, you consent to receive SMS messages from [Kortex].

Message frequency may vary.

Message and data rates may apply.

Opt-Out Instructions
You may opt out at any time by replying STOP.
Reply HELP for assistance.

Mobile Information Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies & Tracking
We may use cookies and tracking technologies to improve user experience and marketing effectiveness.

Data Security
We implement security measures to protect your information from unauthorized access.

User Rights
You may request access, correction, or deletion of your personal data by contacting us at [[email protected]].